Customer service
Our customers are companies made up of people. Customer service means meeting, resolving and respecting customers’ needs and expectations in the broadest possible sense.
The network of technical and commercial offices aims to provide customers with a service that is as close as possible to their location. AMES has offices around the world, in Europe (Spain, Switzerland and Italy), North and South America (the USA, Mexico and Brazil) and Asia (Japan and China).
These offices are staffed by our Project Managers and sales experts, who have the extensive training and technical knowledge required to respond to all of our customers needs, of whatever type:
Sales services: quotations, invoicing, pricing, catalogs, visits.
Technical development of new projects: analysis of drawings and designs, feasibility studies, co-design.
Technical support: change management, technical studies, re-design, finite element method (FEM) analysis, functional testing, documentation, reports, cost improvements and material properties.
Logistical information: status of shipments, emergency management.
Product quality: audits, product approvals, certificates and reports.
Specific training for engineering our customers’ products.
R&D concerted projects to develop new materials, new products or new processes in order to satisfy the changing needs of the market.
